Refund policy

TSOTETSIKL — RETURNS & STORE CREDIT POLICY

Bespoke Retail Womenswear

TsotetsiKL operates as a bespoke retail womenswear brand, producing garments in limited quantities and according to TsotetsiKL's own sizing specifications and measurements.

Our measurements are published on each product page. Customers are responsible for selecting the size that most closely corresponds with TsotetsiKL's measurements. We do not make garments according to individual customer body measurements.

Before purchasing, customers are expected to carefully review the product information and ask any questions they may have regarding sizing, measurements, fit, fabric, length, construction, styling or availability.

Our communication lines are always open.

WhatsApp: 060 263 8287
Calls: 060 263 8287
Email: shaun@tsotetsikl.co.za

PLEASE CHOOSE CAREFULLY BEFORE PURCHASING

TsotetsiKL operates with limited quantities and does NOT operate on a TRY-and-RETURN model.

Customers are expected to make a considered purchasing decision and to use our communication channels to obtain any information or clarification required before completing an order.

TsotetsiKL does NOT provide monetary refunds for non-defective returns. If a return is approved, TsotetsiKL will issue non-expiring store credit, subject to the return conditions and quality-control inspection.

BEFORE YOU PURCHASE

Please ask before you buy.

A TsotetsiKL purchase should be a considered decision.

Customers have the opportunity to contact us before purchasing for clarification about a garment. If you are uncertain about the size, fit, fabric, colour, length, construction or appearance of an item, please ask us before placing your order.

Once your order is placed, TsotetsiKL will send you a post-purchase email with important information about your order and the next steps in your customer journey, including guidance relating to sizing, production and our Returns Policy. Customers are expected to read this communication carefully and contact us promptly if they have any concerns.

Once an order has been placed, a subsequent change of mind, personal preference, incorrect size selection or an item not looking as expected on the customer does not automatically qualify for a return or any particular resolution.

Choose carefully. Ask questions. Purchase according to our measurements.

PRODUCT PRESENTATION, COLOUR & APPEARANCE

We make every reasonable effort to represent our garments accurately through product photography, descriptions and measurements.

The appearance of a garment may vary depending on individual body shape and proportions, selected size, styling, lighting, photography, screen or device settings, fabric characteristics and natural variations between production batches.

Professional photography may use studio lighting, model posing, styling, ghost-mannequin presentation or other techniques to communicate the design and structure of a garment.

Minor differences in colour, texture, drape or visual presentation do not automatically constitute a defect where the garment corresponds with the product description and specifications provided.

If you require clarification regarding the appearance, fabric, fit, colour or construction of a garment, please contact us before purchasing.

WhatsApp: 060 263 8287| Calls: 060 263 8287

RETURNS & STORE CREDIT

TsotetsiKL accepts eligible discretionary return requests within 14 days of delivery, subject to this policy and applicable consumer law.

Returns are not automatically accepted.

Any approved return must be:

  • Unworn and unused

  • Unwashed

  • Unaltered

  • Free from makeup, perfume, deodorant, stains, marks or damage

  • Returned with all original tags and packaging

  • In a condition suitable for resale

All returns require prior approval.

Once received, the garment will undergo a quality-control inspection.

Where TsotetsiKL approves a discretionary return, the standard resolution is non-expiring TsotetsiKL store credit.

Store credit remains available for future TsotetsiKL purchases and does not expire.

WhatsApp: 060 263 8287 | Calls: 060 263 8287

LIMITED QUANTITIES & EXCHANGES

TsotetsiKL produces garments in limited quantities. Replacement sizes or styles are therefore not guaranteed to be available.

Where an exchange is possible, customers who have already purchased may receive priority for available replacement stock.

All exchanges remain subject to availability, inspection and approval.

ALTERATIONS

Alterations are available from R350, depending on the alteration required.

Alterations are performed Mondays and Tuesdays only.

Alterations are limited to adjustments that preserve the original garment.

TsotetsiKL will not redesign, reconstruct or materially change the design of a garment under any circumstances.

Once a garment has been altered, it is no longer eligible for discretionary return or exchange.

WhatsApp: 060 263 8287 | Calls: 060 263 8287

SALE & PROMOTIONAL ITEMS

All sale, discounted, promotional and final-sale items are FINAL SALE.

They are NOT eligible for discretionary:

  • Returns

  • Exchanges

  • Store credit

This does not affect any statutory rights relating to defective, damaged or incorrectly supplied goods.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact TsotetsiKL as soon as possible with your order details and photographs where applicable.

These matters are assessed separately from change-of-mind requests and will be handled in accordance with applicable consumer law.

Email: shaun@tsotetsikl.co.za
WhatsApp: 060 263 8287
Calls: 060 263 8287

IMPORTANT

TsotetsiKL does NOT operate on a TRY-and-RETURN model.

Our garments are produced in limited quantities, and every purchase represents an allocation of limited stock.

Customers have the opportunity to ask questions, obtain assistance and review all available product information before purchasing.

We therefore expect customers to make a considered decision before completing an order.

Choose carefully. Ask questions. Know your measurements.

CONTACT

WhatsApp: 060 263 8287
Calls: 060 263 8287
Email: shaun@tsotetsikl.co.za

Return Address:
767 Sanric Gardens Complex
Arcadia
South Africa