Refund policy
RETURN & REFUND POLICY
Returns Window
We accept return requests within 14 days of delivery.
To qualify for a return, the item must:
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Be unworn and unused
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Be in its original condition
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Have all original tags attached
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Be returned in the original packaging
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Be accompanied by proof of purchase
Returns that do not meet these conditions may be declined.
Made-to-Order & Custom Garments
Please note that many of our garments are produced according to customer-selected sizing, measurements, alterations, or production specifications.
As a result, certain items are considered made-to-order or custom-produced products rather than standard ready-made retail items.
By placing an order for a custom-sized or made-to-measure garment, the customer acknowledges that:
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The item may be specifically produced for them
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The item may not be immediately resellable
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Refund eligibility may differ from standard retail purchases
Product Presentation & Customer Responsibility
We aim to present all garments as accurately as possible through product photography, styling, and descriptions.
Please note that certain product images may be displayed using ghost mannequin photography, studio lighting, styling techniques, or edited presentation methods intended to showcase the design, structure, and fit of the garment.
As a result:
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Actual fit, drape, structure, and appearance may vary depending on body shape, proportions, sizing selection, and styling
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Colour tones may vary slightly due to lighting, screen settings, and production batches
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Certain garments may appear differently in person than in professionally styled product imagery
Customers are strongly encouraged to carefully review all product information before purchasing and to contact us with any questions regarding:
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Sizing
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Fabric
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Fit
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Length
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Colour
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Styling
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Overall appearance expectations
By completing a purchase, the customer acknowledges that they have reviewed the product information and understand that slight variations between photographed presentation and the final physical garment may occur.
Differences in personal expectation, styling interpretation, or subjective appearance preference alone do not automatically qualify an item for a refund.
How To Request A Return
To request a return, please contact:
Once your request has been reviewed, approved returns will receive detailed instructions regarding the return process and delivery address.
Returns sent without prior approval will not be accepted.
Return Address
767 Sanric Gardens Complex – Arcadia
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
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A damaged item
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A defective item
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An incorrect item
Please contact us immediately at:
We will assess the issue and work toward an appropriate resolution.
Sale Items & Gift Cards
All sale items, discounted products, promotional items, and gift cards are final sale.
These items are not eligible for:
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Refunds
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Returns
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Exchanges
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Store credit
Exchanges
If you would like a different size or item, the fastest process is to return the original approved item and place a new order separately.
Exchange requests remain subject to item condition and approval.
Refund Policy
Standard Eligible Returns
Approved returns for eligible non-custom items may qualify for:
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Store credit
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Exchange
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Refund to the original payment method
Resolution methods are determined after inspection and approval of the returned item.
Original delivery costs are non-refundable.
Custom / Made-to-Measure Orders
Due to the specialized production nature of custom-sized, altered, or made-to-measure garments, these items are generally not eligible for immediate cash refunds.
Where a cash refund is exceptionally approved, the following conditions may apply:
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The returned item may first need to be successfully resold or reassigned
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Refund processing may only begin once the item has been resold
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Production costs, transaction fees, delivery fees, handling fees, or restoration costs may be deducted where applicable
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Processing timelines may vary depending on resale timelines
Where appropriate, store credit or exchanges may be offered as an alternative resolution.
Store Credit Conditions
Where store credit is issued:
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It may only be used toward future purchases
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It cannot be exchanged for cash
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It is non-transferable
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Any remaining balance will remain available for future use
Return Processing
Once your returned item has been received and inspected, we will notify you regarding approval or rejection.
Please allow up to 14 business days for return processing after the item has been received.
Refund processing times may vary depending on banking institutions or resale conditions where applicable.
Contact Information
For all return, exchange, or refund enquiries, please contact:
063 969 6251