Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by TsotetsiKL. Throughout the site, the terms “we”, “us” and “our” refer to TsotetsiKL.
TsotetsiKL offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service.
If you do not agree to all terms and conditions of this agreement, you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms of Service.
We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates to our website. Continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or that you have provided consent for any minor dependents to use this site.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction.
You must not transmit viruses, malicious code, or destructive technology through the website.
Any breach of these Terms may result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand that content transmitted through the website may involve transmissions over various networks and changes required to conform to technical requirements of connecting devices or systems.
Payment information is encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
SECTION 3 – ACCURACY OF INFORMATION
We do not guarantee that information on this website is always accurate, complete, or current.
The material provided is for general informational purposes only and should not be relied upon as the sole basis for decision-making.
We reserve the right to modify website content at any time without obligation to update information.
SECTION 4 – PRICING & SERVICE MODIFICATIONS
Prices for products may change without notice.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without liability.
SECTION 5 – PRODUCTS, PRODUCT PRESENTATION & MADE-TO-ORDER ITEMS
Certain products may be available exclusively online and may have limited quantities.
Many garments sold by TsotetsiKL are produced according to customer-selected sizing, measurements, alterations, or production specifications.
As a result, certain garments are considered made-to-order or custom-produced items rather than standard ready-made retail products.
We make every reasonable effort to display garments as accurately as possible through product photography, descriptions, styling, ghost mannequin imagery, studio lighting, and visual presentation methods.
However, customers acknowledge that:
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Garment appearance may vary depending on body shape, proportions, sizing selection, and styling
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Fabric drape, structure, and fit may differ in person from professionally styled product imagery
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Colour tones may vary slightly due to lighting conditions, screen displays, and production batches
Customers are strongly encouraged to contact us before purchasing should they require clarification regarding:
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Sizing
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Fit
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Fabric
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Length
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Styling
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Colour
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Product expectations
By completing a purchase, the customer acknowledges that slight visual, styling, or presentation variations do not automatically constitute a defect, misrepresentation, or grounds for refund.
Differences in personal preference, styling interpretation, or subjective appearance expectations do not automatically qualify a product for return or refund.
We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
SECTION 6 – PRODUCTION & FULFILMENT
Due to the production nature of certain garments, many orders require a manufacturing or preparation period before dispatch.
Standard estimated production timelines are generally between 7–14 working days unless otherwise specified on the product listing, during promotional periods, or communicated directly to the customer.
Certain garments, collections, custom orders, or high-volume periods may require longer production timelines.
Estimated timelines are provided as guidelines only and may vary depending on:
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Production volume
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Fabric availability
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Courier operations
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Quality control procedures
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Public holidays
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Operational circumstances outside our control
While we make every reasonable effort to meet estimated timelines, delays do not automatically qualify orders for cancellation, refund, or chargeback.
Customers acknowledge and accept these production conditions when placing an order.
SECTION 7 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion.
You agree to provide accurate, complete, and current account and billing information for all purchases made through our store.
SECTION 8 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services over which we have no control.
Use of such tools is entirely at your own risk.
SECTION 9 – THIRD-PARTY LINKS
Certain content or services may include third-party materials or links.
We are not responsible for third-party websites, products, services, or transactions.
SECTION 10 – USER COMMENTS & SUBMISSIONS
If you submit feedback, suggestions, comments, or creative materials, you agree that we may use such submissions without restriction.
We reserve the right to remove content deemed unlawful, abusive, defamatory, fraudulent, or otherwise objectionable.
SECTION 11 – PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.
SECTION 12 – ERRORS & OMISSIONS
Occasionally there may be typographical errors, inaccuracies, or omissions relating to:
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Product descriptions
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Pricing
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Promotions
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Shipping timelines
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Availability
We reserve the right to correct such errors and update information at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the website or its content for:
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Unlawful activity
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Fraudulent conduct
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Intellectual property infringement
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Harassment or abuse
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Transmission of malware
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False or misleading activity
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Scraping, phishing, or spam-related activity
Violation of these provisions may result in termination of access to our services.
SECTION 14 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
All products and services are provided “as is” and “as available” unless otherwise stated.
We do not guarantee uninterrupted, secure, or error-free service.
TsotetsiKL shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, services, or products, except where required by applicable South African law.
Our liability shall always be limited to the maximum extent permitted by law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless TsotetsiKL and its affiliates, employees, contractors, and service providers from any claims arising from your breach of these Terms or misuse of the website.
SECTION 16 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 17 – TERMINATION
These Terms remain effective unless terminated by either party.
We reserve the right to suspend or terminate access to our services if we believe a customer has violated these Terms.
SECTION 18 – ENTIRE AGREEMENT
These Terms of Service, together with any policies posted on this website, constitute the entire agreement between you and TsotetsiKL.
SECTION 19 – GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws of South Africa.
SECTION 20 – CHANGES TO TERMS
We reserve the right to modify these Terms at any time by posting updates on our website.
Continued use of the website following such changes constitutes acceptance of those changes.
SECTION 21 – CONTACT INFORMATION
Questions regarding these Terms of Service, Returns, Exchanges, or Refunds should be directed to:
TsotetsiKL
CT Hotel, 643 Cnr Stanza Bopape, Wessels St, &, Pretoria, 0007
South Africa
0614054411